We ship orders via first class, standard twice a week out of San Jose, California. If you need an item faster, please contact us at email@example.com with a special request and we will do our best to accommodate the expedited shipping time. Shipping rates are based on location and total order weight but orders over $40 ship free in the US.
We ship all of our orders through USPS. There is no tracking beyond the US postal system. Packages may take up to 6-8 weeks to arrive depending on the country.
The customer is responsible for any additional fees that may apply to your package once it arrives in your country (taxes, tariffs, customs, duties, etc.). These fees are set by and paid to your country, and are not paid to Pickle & Pumpkin
Countries we ship to: USA, and Canada
Something not quite right? Returns or exchanges are on us, no questions asked within 30 days.
We want you to love your Pickle & Pumpkin goodies as much as we do. We accept a return of your purchase within 30 days of delivery (US orders only). Please note, sheets need to be returned in original packaging, and all products need to be returned in unused & unwashed condition. International orders are not eligible for returns/exchanges.
To return a product , follow the simple process below:
Forward your order confirmation email to firstname.lastname@example.org, along with list of products for exchange/return. Upon receipt, we will generate your return label.
Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition, and in original packaging. This can take up to 15 business days. Any item received that is not in new condition will not be refunded.
Sale items may be returned for store credit only.
If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at email@example.com within 48 hours of receiving the product.
We will do our best to help you
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Yes we do! Every Pickle & Pumpkin product sold donates 5 meals to kids across USA through partnership with No Kid Hungry